At Academy Gaming LLC (“we,” “us,” or “our”), we are committed to ensuring your satisfaction with your purchase from merch.academygaming.org (“Site”). Please review our Returns & Refunds Policy carefully before making a purchase.
1. Eligibility for Returns
1.1. Returns are only accepted if the item is defective, damaged, or incorrect.
1.2. Non-Returnable Items:
Personalized or custom items.
Special items clearly marked as non-returnable.
Gift cards or promotional items.
Items that are not defective, damaged, or incorrect due to the made-to-order nature of our products.
2. Return Process
2.1. If your item is defective, damaged, or incorrect, contact our support team at [email protected] within 7 days of receiving your order. Provide photos and a detailed description of the issue.
2.2. Once your claim is reviewed and approved, we will work with our production partner to resolve the issue through a replacement or refund.
2.3. Returns of physical items may not be required. Instructions for resolution will be provided on a case-by-case basis.
3. Refunds
3.1. Refunds will be processed once the claim is reviewed and approved.
3.2. Refunds will be issued to the original payment method. Please allow 3-7 business days for the refund to appear in your account.
3.3. We reserve the right to deny a refund if the claim is not supported by sufficient evidence or does not meet the criteria outlined in Section 1.
4. Exchanges
4.1. At this time, we do not offer direct exchanges. If you experience an issue with your item, please refer to the Return Process in Section 2.
5. Additional Information
5.1. Sale items are final sale and not eligible for refunds unless they arrive damaged or defective.
5.2. We are not responsible for items lost or damaged during shipping. Please report such issues promptly for resolution.
6. Contact Information
For questions or concerns regarding this policy, please contact us at:
